1. Introduction
jl778 ("jl778," "we," "us," or "our") operates the online gaming platform accessible at jl778.app. We are committed to protecting the privacy and personal data of all users ("you" or "your") who access or use the jl778 platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
This Privacy Policy describes the types of personal information we collect from you, the purposes for which we use that information, the circumstances under which we may share it with third parties, and the rights available to you as a data subject under Philippine law. By registering an account on jl778 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read together with the jl778 Terms and Conditions, which govern your use of the platform and are incorporated herein by reference.
2. Personal Data We Collect
jl778 collects personal data that is necessary for the provision of our gaming services, compliance with legal obligations, and the improvement of the user experience. The categories of personal data we collect include:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
- Contact Data: Email address, mobile number, and residential address (including barangay, city or municipality, province, and postal code).
- Account Data: Username, encrypted password, account registration date, and account status.
- Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records, and account balance information.
- KYC Verification Data: Copies of government-issued identification documents, selfie photographs submitted for identity verification, and proof of address documents.
- Gaming Activity Data: Game history, wagering records, session duration, game preferences, and bonus usage history.
- Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session identifiers.
- Communications Data: Records of your communications with jl778 customer support, including live chat transcripts and email correspondence.
- Responsible Gaming Data: Self-exclusion requests, deposit limit settings, and any information you provide in connection with responsible gaming tools.
We collect this data directly from you during registration and account use, automatically through cookies and tracking technologies, and from third-party identity verification and payment processing partners.
3. How We Use Your Personal Data
jl778 processes your personal data for the following purposes:
- Account Management: To create, maintain, and manage your jl778 account, including verifying your identity and eligibility to use the platform.
- Service Delivery: To provide access to jl778 games, process deposits and withdrawals, and deliver the core gaming services you have requested.
- KYC and AML Compliance: To conduct Know Your Customer (KYC) verification and comply with anti-money laundering (AML) obligations under Philippine law, including the Anti-Money Laundering Act (AMLA) and its amendments.
- Regulatory Compliance: To fulfil our obligations to the Philippine Amusement and Gaming Corporation (PAGCOR) and other applicable regulatory authorities.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account abuse, and security incidents on the jl778 platform.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
- Responsible Gaming: To administer responsible gaming tools including deposit limits, session reminders, and self-exclusion, and to identify players who may be at risk of problem gambling.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
- Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the jl778 platform.
- Legal Proceedings: To establish, exercise, or defend legal claims in connection with the jl778 platform.
4. Legal Basis for Processing
jl778 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:
- Contractual Necessity: Processing is necessary for the performance of the contract between you and jl778, including account registration, game access, and payment processing.
- Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements.
- Legitimate Interests: Processing is necessary for the legitimate interests of jl778, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.
- Consent: Where required by law, we will obtain your explicit consent before processing your personal data, particularly for marketing communications and the use of non-essential cookies.
5. Sharing Your Personal Data
jl778 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank, UnionBank) for the processing of deposits and withdrawals.
- Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with regulatory compliance.
- Game Software Providers: Licensed game providers whose software is integrated into the jl778 platform, to the extent necessary for game delivery and integrity monitoring.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law or regulatory directive.
- Law Enforcement: Philippine law enforcement agencies where disclosure is required pursuant to a valid legal order, warrant, or subpoena.
- Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by jl778 in connection with the operation of the platform.
- IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged to support the technical operation of jl778.
All third-party service providers engaged by jl778 are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection law.
6. Cookies and Tracking Technologies
jl778 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyse platform usage. The types of cookies we use include:
- Essential Cookies: Strictly necessary for the operation of the jl778 platform, including session management and security functions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings, such as language and display options.
- Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the jl778 platform, to help us improve performance and user experience.
- Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl778 platform.
7. Data Retention
jl778 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Specifically:
- Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and Philippine AML regulations.
- KYC verification documents are retained for the duration of your account and for five (5) years thereafter.
- Customer support communications are retained for three (3) years from the date of the interaction.
- Marketing consent records are retained for the duration of your account and for two (2) years following opt-out.
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with jl778's data disposal procedures.
8. Data Security
jl778 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- Transport Layer Security (TLS) encryption for all data transmitted between your device and the jl778 platform.
- Encryption of sensitive data at rest, including financial data and identity documents.
- Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning of the jl778 platform.
- Multi-factor authentication requirements for administrative access to jl778 systems.
- Incident response procedures for the detection, containment, and notification of personal data breaches.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl778 will notify the National Privacy Commission (NPC) and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012.
9. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl778:
- Right to Be Informed: The right to be informed of the personal data being collected, the purposes of processing, and your rights as a data subject.
- Right of Access: The right to request a copy of the personal data jl778 holds about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
- Right to Object: The right to
object to the processing of your personal data, including for direct marketing purposes.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of these rights, please contact the jl778 Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Children's Privacy
The jl778 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on jl778, please contact us immediately at the details provided in Section 13.
11. International Data Transfers
jl778 primarily processes your personal data within the Republic of the Philippines. Where it is necessary to transfer your personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international game software suppliers — jl778 will ensure that such transfers are conducted in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law.
12. Changes to This Privacy Policy
jl778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page. Where changes are material, we will endeavour to notify you via the platform or by email to your registered address. Your continued use of jl778 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jl778, please contact our Data Protection Officer:
Data Protection Officer – jl778
Email: [email protected]
Support: [email protected]
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected. For more information, visit the NPC's official resources.
For responsible gaming support, please visit our Responsible Gaming page. For the rules governing your use of the platform, please review our Terms & Conditions.